Refund & Return Policy – Duaify.com

At Duaify.com, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

• The item received is damaged, defective, or incorrect
• The product is unused, unopened, and in original packaging
• The return request is made within 3–7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Perishable goods (if applicable)
• Personal care items (once opened)
• Items purchased on sale or clearance
• Customized or special-order products

3. Return Process

To initiate a return:

1. Contact our support team at marketing@duaify.com
2. Provide your order number and reason for return
3. Share images or videos (if item is damaged or incorrect)

Once approved, we will guide you on the return process.

4. Refund Policy

• Refunds will be processed after inspection of the returned item
• Approved refunds will be issued via:
  • Bank transfer
  • Mobile wallet (e.g., Easypaisa/JazzCash)
• Refund processing time: 5–10 business days

5. Exchange Policy

• We offer exchanges only for:
  • Defective items
  • Incorrect products delivered
• Exchange requests must be made within 3–7 days of delivery

6. Shipping Charges

• If the return is due to our error (wrong/damaged item), we cover the shipping cost
• For other reasons, the customer bears return shipping charges

7. Order Cancellation

• Orders can be canceled before dispatch
• Once shipped, cancellation is not possible

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your bank/payment provider
• If still not received, contact us at usman@duaify.com

9. Contact Us

For any questions regarding returns or refunds, please contact:

📧 Email: info@duaify.com
📞 Phone: (+1) 628 – 2710 – 172
🌐 Website: Duaify.com