Frequently asked questions

Duaify.com is an online shopping platform offering a wide range of products with convenient home delivery across Pakistan.

We deliver to all major cities and towns across Pakistan through reliable courier services.

• Cash on Delivery (COD)
• Bank Transfer (if applicable)
• Mobile Wallets (Easypaisa / JazzCash – if enabled)

• Major cities: 2–4 working days
• Remote areas: 3–7 working days

Delivery times may vary depending on product availability and courier services.

Simply:

1. Browse products on Duaify.com
2. Add items to your cart
3. Proceed to checkout
4. Enter your details and confirm your order

Yes, you can cancel your order before it is dispatched.
Once shipped, cancellation is not possible.

Yes, you can request a return or exchange if:

• The item is damaged or defective
• You received the wrong product

Please refer to our Refund & Return Policy for full details.

To request a return:

• Contact our support team
• Share your order number
• Provide images/videos (if needed)

Our team will guide you through the process.

• If the issue is from our side (wrong/damaged item), we cover the cost
• Otherwise, the customer pays return shipping

Please contact us within 3–7 days of delivery with proof (images/videos).
We will arrange a replacement or refund.

Yes, all orders are checked before dispatch to ensure quality and accuracy.

The courier will usually attempt delivery again or contact you.
Please ensure your phone number is active.

This depends on the courier company. In most cases, parcels cannot be opened before payment.

Yes, we strive to provide high-quality and authentic products to our customers.

You can reach us via:

📧 Email: marketing@duaify.com
📞 Phone: (+1) 628 – 2710 – 172
🌐 Website: Duaify.com